Our return policy is valid within 7 days. If your return request is submitted after 7 days from your purchase date, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:

Gift cards, Downloadable software products, Some health and personal care items.

To complete your return, we require a receipt or proof of purchase.

There are certain situations where only partial refunds are granted: (if applicable). It includes: Book with obvious signs of use, CD, DVD, VHS tape, software, video game, cassette tape, or record that has been opened, Any item not in its original condition, is damaged or missing parts for reasons not due to our error, Any item that is returned more than 7 days after delivery

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your desired method of payment within 14 days (preferably Mobile Money).

Late or missing refunds (if applicable)

If you haven’t received a refund after 24hours, please contact us at support@frankev.com

Sale items (if applicable)

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at support@frankev.com and send your item to: NO 7, Trema Link, Nii boi Town, Accra, AA, 00233, Ghana.

Shipping

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

The products in your possession are your responsibility until they are picked up by our driver or you have dropped it off at NO 7, Trema Link,Nii boi Town, Accra, AA, 00233, Ghana.

Any product that is not properly packed or is damaged will not be eligible for a return, so make sure they are properly taken care of prior to the return.

If examination conclusive and conditions respected, we will proceed to refund within maximum 14 business days post retrieval product