Ask us anything-FAQs…

Are your products genuine and original?

Yes. We also ensure that all vendors do the same.

Are there used or refurbished products on Frankev?

We offer only new products. However, some vendors do offer used and refurbished items. Item condition is clearly stated on the product.

Are your prices negotiable?

No. Most of our products are already selling at discounted prices. We also offer flash sales and other deals to help you save more every purchase.

Are there any hidden cost when I shop on Frankev?

No. All costs are clearly visibilie at the end of the checkout process.

What is your delivery cost?

Delivery cost is the fee involved in bringing your order to your location. This cost differs based on your location. It’s clearly visible at the end of the checkout process.

Can’t find your question? Please email support@frankev.com to get answers to all your questions.