We are deeply concerned about the health and well-being of our team, customers, partners, and communities. We believe our role is critical during this challenging time and we want to make sure you can get the items you need when you need them.Here is Covid-19 Safety Tips
Frankev COVID-19 FAQs
If I place an order will you deliver?
Yes. We will continue to serve you and provide home delivery while obeying all COVID-19 safety protocols.
Is it safe to receive orders?
Yes. According to World Health Organization (WHO), the likelihood of an infected person contaminating commercial goods is low and the risk of catching the virus that causes COVID-19 from a package that has been moved, traveled, and exposed to different conditions and temperature is low.
Will delivery times be affected?
We are working to ensure we can continue to deliver at the fastest time possible. However, challenges beyond our control might cause a delayed delivery.
Is it possible to return items?
Yes. You can return items under our return policy guidelines.
Is it possible to reduce contact with the drivers when they deliver my order?
Yes. Our delivery agents are well trained to provide ‘Contactless’ delivery and cashless deliveries, where possible.
Other COVID-19 FAQs
What is Covid-19?
According to W.H.O Coronaviruses are a large family of viruses that may cause illness in animals or humans.
In humans, several coronaviruses are known to cause respiratory infections ranging from the common cold and severe diseases like Severe Acute Respiratory Syndrome (SARS) .
The most recently discovered coronavirus causes coronavirus disease COVID-19.
What are the core symptoms of COVID-19?
Fever, tiredness, aches and pains, nasal congestion, runny nose, sore throat, diarrhea.
How do I prevent it?
Wash your hands properly for up to 20 seconds.
Maintain personal hygiene. Cover your nose and mouth when coughing or sneezing or use a tissue.
Avoid spitting in public.
Be informed of the latest information on the COVID-19 outbreak, available on the WHO website and Ministry of Health.
What does the World Health Organization (WHO) say?
If cold/flu symptoms, opt to self-quarantine.
If cough/fever, make sure you go to the hospital.
If you have breathing difficulties, treat this as an emergency.
Who is at risk?
While we are still learning about how COVID-2019 affects people, older persons and persons with pre-existing medical conditions (such as high blood pressure, heart disease, lung disease, cancer or diabetes) appear to develop serious illness more often than others.
Blood pressure, Heart disease, Lung disease, Cancer or diabetes.
Should I wear a mask to protect myself?
Only wear a mask if you are ill with COVID-19 symptoms (especially coughing) or looking after someone who may have COVID-19.
A disposable face mask can only be used once. If you are not ill or looking after someone who is ill then you are wasting a mask.
What to do if you feel unwell?
Seek medical attentions through:
Ridge and Tema hospitals: +233 50 949 7700 / +233 55 843 986
Ambulance hotline: +233 30 254 3256
